Here are clear answers about The Star Casino Australia, covering the questions that come up on a first visit and beyond. Read through them before you head over, so you know the rules, the rewards and what to expect on arrival.
How do Drops & Wins prizes work? Drops & Wins titles take part in Pragmatic Play network tournaments that run across many casinos at once. Random cash prizes drop during ordinary spins, so you don't need to trigger a special feature. Find these games in their own tab inside the pokies section.
Is there a welcome offer in The Star Casino bonus program? There's no cash sign-up bonus like the ones online operators advertise. Instead, free membership lets you earn Casino Dollars on gaming, dining, hotel stays and spa treatments. Members also get access to rotating promotions, such as Tier Point multipliers and prize draws.
Can I play on my phone? Yes, you can sign in, deposit and play from a mobile browser. Before you download anything labelled The app, make sure the link comes from the official site. Apple Pay and Google Pay let you top up in a couple of taps from your phone.
Do my loyalty points work at other venues? Yes, The Star Casino Club membership works across the Gold Coast, Brisbane and Sydney venues. Tier Points you earn in one city count toward your tier everywhere. Keep earning at least one Tier Point every 180 days, or your Casino Dollars expire.
Can I switch my account to another currency? No, every account runs in Australian dollars only. Bonuses, limits and cashback all use AUD too. This setup means you never lose money on conversion.
Will the mobile app work on my phone? The Star Casino app runs on iPhones with iOS 14 or later and Android phones with version 9 or later. You can download it only through Australian app stores. If your phone doesn't qualify, collect a physical membership card from the club desk instead.
Can I host a wedding or conference at the resort? Yes, the resort runs weddings, conferences, gala dinners and private parties. Venues include the Event Centre, Level 18, Isoletto Privé and several ballrooms, with the Convention Centre linked next door. Book a block of hotel rooms with your event to qualify for the resort's function offer.
Is The Star Casino Australia fully licensed? Yes, the casino operates under a Queensland licence granted through its own state legislation. It is the only licensed casino on the Gold Coast. A government-appointed special manager currently oversees its operations while the operator completes regulatory reforms.
Which documents prove my address? Upload a bank statement or a utility bill in your name. The document must be dated within the last three months. Make sure the address matches the one in your profile, or support will ask for another file.
Are there new machine titles on the floor? Yes, The Star Casino pokies range updates regularly, and new releases appear on the website's new games page. Cashless gaming lets you play without carrying cash. The Cash Express Luxury Line sits in its own premium section.
