Last updated: 29 September 2026
This policy explains what personal information The Star Gold Coast Casino online collects, why we need it and how we protect it. We handle your data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Read this page before you register, because opening an account means you accept how we process your information.
This policy applies to everyone who visits the site, opens an account or contacts support. It covers data you give us directly, data we collect automatically and data we receive from third parties such as payment providers.
It doesn't cover external websites that link to or from our platform. Those sites run their own privacy policies, so check them separately.
We collect only what we need to run your account, process payments and meet our legal obligations. At Gold Coast Star, the data falls into the categories below.
| Category | What It Includes | When We Collect It |
|---|---|---|
| Identity details | Full name, date of birth, gender, ID document images | Registration and verification |
| Contact details | Email, phone number, residential address | Registration and profile updates |
| Financial details | Payment method type, last four card digits, transaction history, PayID or e-wallet identifiers | Every deposit and withdrawal |
| Gaming activity | Bets, wins, losses, game history, bonus use, loyalty tier | Every session |
| Technical data | IP address, device type, browser, operating system, login times | Every visit |
| Communications | Live chat transcripts, emails, complaint records | Each time you contact us |
| What It Includes | Full name, date of birth, gender, ID document images |
|---|---|
| When We Collect It | Registration and verification |
| What It Includes | Email, phone number, residential address |
|---|---|
| When We Collect It | Registration and profile updates |
| What It Includes | Payment method type, last four card digits, transaction history, PayID or e-wallet identifiers |
|---|---|
| When We Collect It | Every deposit and withdrawal |
| What It Includes | Bets, wins, losses, game history, bonus use, loyalty tier |
|---|---|
| When We Collect It | Every session |
| What It Includes | IP address, device type, browser, operating system, login times |
|---|---|
| When We Collect It | Every visit |
| What It Includes | Live chat transcripts, emails, complaint records |
|---|---|
| When We Collect It | Each time you contact us |
We never store full card numbers. Our payment processors hold that data under their own security standards.
The Star Gold Coast Casino online gathers information in three ways:
Every use has a clear purpose. On Gold Coast The Star Australia, we process your data to:
Before your first The Star Casino payout, we check your ID and proof of address. We may also ask where your funds come from if your deposits grow large or your activity changes suddenly. Anti-money laundering and counter-terrorism financing rules require these checks, and you can't opt out of them. If you refuse to provide documents, we'll suspend withdrawals until you do.
The Star Gold Coast Casino online never sells your personal information. We share it only with parties that need it to deliver the service or that the law entitles to receive it:
Every partner must protect your data to a standard at least equal to ours.
Some of our partners store or process data outside Australia, including in the European Union and the United Kingdom. Before we send any information overseas, we take reasonable steps to make sure the recipient handles it in line with the Australian Privacy Principles. By using the platform, you consent to these transfers.
Gold Coast Star uses cookies to keep the site working and to understand how players use it.
| Cookie Type | What It Does | Can You Turn It Off? |
|---|---|---|
| Essential | Keeps you logged in and remembers your session | No, the site won't work without them |
| Functional | Saves your preferences, such as favourite games and filters | Yes, through browser settings |
| Analytics | Shows us which pages and games people use | Yes, through the cookie banner or browser settings |
| Marketing | Measures the performance of our advertising | Yes, through the cookie banner or browser settings |
| What It Does | Keeps you logged in and remembers your session |
|---|---|
| Can You Turn It Off? | No, the site won't work without them |
| What It Does | Saves your preferences, such as favourite games and filters |
|---|---|
| Can You Turn It Off? | Yes, through browser settings |
| What It Does | Shows us which pages and games people use |
|---|---|
| Can You Turn It Off? | Yes, through the cookie banner or browser settings |
| What It Does | Measures the performance of our advertising |
|---|---|
| Can You Turn It Off? | Yes, through the cookie banner or browser settings |
If you block functional or analytics cookies, the site still works, but it won't remember your settings between visits.
We send promotional emails and texts only if you opt in at registration or later in your account settings. Each message includes an unsubscribe link, and you can switch marketing off at any time. We stop all promotional messages the moment you self-exclude or set a cooling-off period, even if you previously opted in.
On Gold Coast The Star Australia, retention periods depend on the type of data:
| Data Type | Retention Period |
|---|---|
| Identity and verification records | At least 7 years after account closure |
| Transaction history | At least 7 years after the transaction |
| Gaming activity | 7 years after account closure |
| Support communications | 3 years after the last contact |
| Technical logs | Up to 12 months |
| Retention Period | At least 7 years after account closure |
|---|
| Retention Period | At least 7 years after the transaction |
|---|
| Retention Period | 7 years after account closure |
|---|
| Retention Period | 3 years after the last contact |
|---|
| Retention Period | Up to 12 months |
|---|
When a retention period ends, we delete or anonymise the data.
We encrypt all data in transit with TLS and store it on access-controlled servers. Only staff who need your information for their role can see it, and every access leaves a log. We test our systems regularly for weaknesses. If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.
Under Australian privacy law, you can:
We respond to access and correction requests within 30 days. We won't charge you for a correction, but we may charge a reasonable fee for large access requests and will tell you the amount first. We can refuse deletion requests where the law requires us to keep records, such as verification and transaction history.
The Star Gold Coast Casino online doesn't accept players under 18 and never knowingly collects their data. If we find an account belonging to a minor, we close it, void all bets and delete the data we don't need to keep by law.
We review this policy regularly and update it when our practices or the law change. We'll email you about significant changes before they take effect. The date at the top of this page shows the latest version.
Contact support through live chat or the contact form with any privacy question or complaint. We'll reply within 48 hours and aim to resolve the matter within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
